Last Updated: June 2026
Welcome to Brothers Cab. These Terms & Conditions govern your use of our website and transportation services. By booking a ride or using our website, you agree to the terms outlined below.
1. Acceptance of Terms
By accessing our website or booking a service with Brothers Cab, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Booking and Reservations
- All rides must be booked through our website, phone, or approved booking channels.
- Bookings are subject to driver and vehicle availability.
- We recommend booking in advance, especially for airport transfers and long-distance travel, to guarantee availability.
- A confirmation will be provided once your booking is accepted.
3. Passenger Responsibilities
By using our service, you agree to:
- Provide accurate pickup, drop-off, and contact information at the time of booking
- Be ready at the agreed pickup location and time
- Treat drivers and vehicles with respect
- Refrain from smoking, consuming alcohol, or engaging in illegal activity inside the vehicle
- Be responsible for any damage caused to the vehicle due to negligence or misconduct
4. Pricing and Payment
- Fares are based on distance, time, and service type, and will be communicated at the time of booking where possible.
- Additional charges may apply for waiting time, extra stops, luggage, or late-night/holiday travel.
- Payment is due at the time of service unless otherwise arranged in advance.
- We accept the payment methods listed on our website or as communicated by our team.
5. Cancellations and No-Shows
- Cancellations should be made as early as possible to avoid charges.
- Late cancellations or no-shows may be subject to a cancellation fee, as outlined in our Refund Policy.
- Brothers Cab reserves the right to cancel a booking due to unsafe conditions, driver unavailability, or other unforeseen circumstances, in which case the customer will be notified as soon as possible.
6. Driver and Vehicle Standards
- All drivers are licensed and vehicles are insured in accordance with applicable Alberta transportation regulations.
- We aim to provide clean, well-maintained vehicles and professional, courteous drivers for every trip.
7. Limitation of Liability
- Brothers Cab will take all reasonable measures to ensure safe and timely transportation.
- We are not liable for delays caused by traffic, weather, road closures, or other circumstances beyond our control.
- We are not responsible for missed flights, appointments, or events resulting from delays outside our reasonable control, including but not limited to traffic conditions, road closures, or passenger readiness.
- Personal belongings left in the vehicle are the responsibility of the passenger. While we will make reasonable efforts to return lost items, we cannot guarantee recovery.
8. Conduct and Right to Refuse Service
Brothers Cab reserves the right to refuse or terminate service to any individual who:
- Behaves in a manner that is abusive, threatening, or unsafe
- Is under the influence of drugs or alcohol to a degree that poses a risk
- Violates any of the terms outlined in this agreement
9. Changes to These Terms
Brothers Cab reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
10. Governing Law
These Terms & Conditions are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: info.brotherscab@gmail.com
Phone: +1 (587) 377-7994